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{{distinguish|Bilibili}}
{{Multiple issues|
{{Cleanup|reason=-|date=Februari 2024}}
{{Butuh penyuntingan lanjutan|$N=Copy edit|date=Juni 2024}}
{{Advert|date=Mei 2024}}
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{{Infobox Website
| background = #2288F5
Baris 13 ⟶ 17:
| commercial = Ya
| slogan = ''Anytime, Anywhere, Shopping!'' (2011-2015)<br />''Big Choices, Big Deals'' (2015-2019) <br /> ''Karena Kamu No.1'' (2019-2021) <br /> ''Pasti Puas! Pasti di Blibli!'' (2021-2023)<br /> ''Pasti Puas, Tanpa Tipu-Tipu'' (2023-sekarang)
| type =
| registration =
| owner = PT Global Investama Andalan (PT [[Djarum]]) (83,68%) <br/> [[Publik]] (16,32%)
| language = [[Bahasa Indonesia|Indonesia]]
| author =
| founded = 2011
| founder = Kusumo Martanto<br />Martin Hartono<br />Lisa Widodo<br />Hendry<br />Lay Ridwan Gautama
| current status = Aktif
| launch_date =
| revenue =
|site name={{URL|https://www.blibli.com}}|employees=2.081 karyawan (tidak termasuk Entitas Anak dan/atau Perusahaan Asosiasi) As per Q4 2022|Perpindahan=Makassar, Sulawesi Selatan, Juli 2024
}}
'''Blibli''' merupakan perusahaan [[lokapasar]] yang merupakan bagian dari '''PT Global Digital Niaga Tbk''', berbisnis dengan [[nama dagang]] '''Blibli Tiket Group''', yang merupakan anak perusahaan PT [[Djarum]] yang berfokus dengan perdagangan daring. Blibli Tiket Group sendiri—seperti halnya hampir semua anak usaha Djarum Group—berkedudukan dan berkantor pusat resmi di [[Kabupaten Kudus]], namun berkantor pusat operasional di [[Jakarta]].
Sejak berdiri pada 2011, Blibli mengintegrasikan pengalaman berbelanja dan bertransaksi secara daring melalui layanan [[Perdagangan elektronik|e-commerce]] dan secara luring dengan mengoperasikan toko-toko fisik untuk berbagai mitra pemegang merek global terkemuka serta gerai supermarket premium. Saat ini, Blibli menghadirkan berbagai kategori produk dengan pilihan produk terkurasi dari mitra
Selain itu, Blibli juga berkolaborasi dengan toko yang mengadopsi fitur ''omnichannel'', yakni Blibli InStore dan Click & Collect, didukung oleh infrastruktur rantai pasok, termasuk jaringan pergudangan dan logistik yang dikembangkan secara nasional dan meningkatkan layanan pengiriman pihak pertama (1PL) secara langsung melalui layanan logistik milik Blibli -- BES Paket dan bekerja sama dengan berbagai mitra logistik pihak ketiga (3PL). Blibli menempati peringkat pertama kategori B2C Omnichannel 1P ''consumer electronics'' dan ''fresh products'' menurut Frost & Sullivan, memiliki layanan pelanggan 24/7 berkelas dunia, serta dikenal sebagai penyedia layanan gratis ongkir dengan jaminan produk orisinal dan memiliki pekerjaan paruh waktu untuk para mitra di bidang jasa .
Sepanjang perjalanannya, Blibli menghadirkan '''Blibli Tiket''', ekosistem ''omnichannel'' terpadu. Dimulai pada 2017, Blibli mengakuisisi [[tiket.com]] untuk ekspansi di bidang ''traveling'', meliputi perjalanan dan akomodasi. Selanjutnya pada 2021, ekosistem ''omnichannel'' Blibli dilengkapi dengan penambahan penawaran produk segar dan kebutuhan sehari-hari melalui akuisisi terhadap PT Supra Boga Lestari Tbk, perusahaan pengelola sejumlah supermarket seperti [[Ranch Market]] dan [[Farmers Market]]. Pada tahun 2022, saham Perseroan resmi melantai dan diperdagangkan di [[Bursa Efek Indonesia]] (BEI/IDX) dengan kode saham {{IDX|BELI}}.
Pada tanggal 4 Oktober 2023, Blibli memperbarui logonya setelah memperluas berbagai cabang toko gawainya, dan menggandeng [[Yura Yunita]] sebagai ''brand ambassador''-nya.
Baris 43 ⟶ 49:
Nama Blibli merupakan kependekan dari “beli-beli”. Nama tersebut dipilih karena mudah diingat dan mudah diketik di mesin pencari.
=== Slogan ===
* Anytime, Anywhere Shopping! (2011-2015)
* Big Choices, Big Deals (2015-2019)
* Karena Kamu No. 1 (2019-2022)
* Pasti Puas, Pasti di Blibli (2022-2023)
* Pasti Puas (2023-sekarang)
== Founder & Leadership ==
Baris 85 ⟶ 98:
# [https://awards.humanresourcesonline.net/hr-excellence-awards-id/2023-winners/ Human Resources Excellence Awards (HREA)]
# [https://www.linkedin.com/feed/update/urn:li:activity:7142445897929342977?utm_source=share&utm_medium=member_desktop Great Place to Work Certifications]
'''Sustainability'''
# [https://about.blibli.com/en/media/press-release/konsisten-mengintegrasikan-keberlanjutan-ekosistem-blibli-tiket-raih-penghargaan-trenasia-esg-awards-2023-2 TrenAsia ESG Awards 2023]
# [https://mediaindonesia.com/jabar/bisnis/643058/dukung-ekonomi-kreatif-jawa-barat-blibli-dorong-bisnis-berkelanjutan-produk-lokal Apresiasi Jawara Ekonomi Digital Jawa Barat (AJEG JABAR 2023)]
# [https://about.blibli.com/en/media/press-release/blibli-raih-csa-awards-2023-kategori-the-best-technology-sector CSA Award 2023]
'''Brand'''
# [https://koran.tempo.co/read/info-tempo/483056/pemenang-indonesia-digital-popular-brand-2023-diumumkan Indonesia Digital Popular Brand Award]
# [https://awards.marketing-interactive.com/marketing-excellence-id/2023-winners/ Marketing-Interactive's Marketing Excellence Awards 2023]
# [https://awards.marketing-interactive.com/marketing-excellence-id/2023-winners/ Marketing Interactive - Asia Ecommerce Awards 2023]
# [https://www.mmaglobal.com/smarties-2023/finalists/winners/region:14 Smarties Awards 2023]
'''Public Relations'''
# [https://mix.co.id/people-of-the-week/team/global-digital-niaga-blibli-team-in-road-to-ipo-indonesia-corcomm-dream-team-2023-excellent-team-category/ MARCOM - CORCOM Dream Team]
|-
|2022
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'''CEO'''
# [https://about.blibli.com/en/media/press-release/perkuat-ekosistem-omnichannel-commerce-selama-masa-pandemi-ceo-co-founder-blibli-menangkan-indonesia-best-ceo-awards-2022 Indonesia Best CEO Awards 2022 (Employees' Choice): Kusumo Martanto (CEO & Co-Founder, Blibli)]
# Top Digital Awards 2022 by ITWorks Magazine: Top Leader on Digital Implementation (Kusumo Martanto: CEO & Co-Founder, Blibli)
'''Operations'''
# [https://about.blibli.com/en/media/press-release/fokus-utamakan-pelanggan-blibli-raih-sederet-penghargaan-bergengsi Selular Award 2022: Blibli as The Most Trusted Brand Partner, Blibli as The Most Reliable e-Commerce Platform]
# [https://retailasia.com/co-written-partner/event-news/pt-supra-boga-lestari-tbk-ranch-market-farmers-market-wins-three-major-awards-in-17th-retail-asia-awards Retail Asia Award 2022: Store Design of The Year 2022 (Ranch Market Lippo Mall Puri), Supermarket of The Year 2022 (Farmers Market)]
# [https://www.antaranews.com/berita/3127785/blibli-berhasil-raih-genesys-customer-innovation-2022 Genesys: Best CX Empathy]
# [https://www.antaranews.com/berita/3833940/opexcon-award-2023-beri-penghargaan-perusahaan-yang-sukses-berinovasi Indonesia Operational Excellence Conference and Award (OPEXCON) 2023]
# [https://about.blibli.com/en/media/press-release/terapkan-teknologi-ai-pada-layanan-purnajual-produktivitas-solusi-retur-instan-blibli-meningkat-hampir-50-persen Indonesia Digital Ecosystem Summit (IDES) 2023]
# [https://rejogja.republika.co.id/berita/rnl2oa291/blibli-raih-39-penghargaan-pada-bidang-customer-care-sepanjang-2022 Contact Center World Award 2022 Based on Global Top Performers Ranking - Asia Pacific 2022: 7 GOLD, 3 SILVER, 1 BRONZE)]
# [https://www.suara.com/pressrelease/2022/01/04/100128/blibli-raih-the-best-contact-center-indonesia-dan-gold-medal-di-asia-pacific-2021 The Best Contact Center Indonesia 2022: 4 PLATINUM, 7 GOLD, 3 SILVER, 2 BRONZE]
# [https://about.blibli.com/en/media/press-release/blibli-omg-bersama-samsung-resmikan-tiga-samsung-experience-store Reshape Customer Experience Awards 2022 by The Inside]
'''IT'''
# [https://www.abdi.id/tag/datagovai-summit-awards/ ABDI DataGovAI Awards: Best Leader 2022 for Data Security and Breach Protection Category, Best Ecommerce Company with Data Governance/Security]
# [https://about.blibli.com/en/media/press-release/terapkan-teknologi-ai-pada-layanan-purnajual-produktivitas-solusi-retur-instan-blibli-meningkat-hampir-50-persen Indonesia Digital Ecosystem Summit (IDES) 2023]
'''People'''
# [https://hr.asia/awards/indonesia-2022/ HR Asia Awards 2022: Best Companies to Work in Asia 2022]
'''Sustainability'''
# [https://mediaindonesia.com/humaniora/472137/blibli-dinobatkan-best-mentoring-partnerdi-program-magang-kampus-merdeka The Best Partner in Mentoring Programs at the Kampus Merdeka Internship Program]
# [https://teknologi.bisnis.com/read/20220528/266/1537637/mantap-blibli-raih-penghargaan-icsb-presidential-award-untuk-ketigakalinya ICSB (Indonesia Council for Small Business ) Presidential Awards 2022]
# [https://www.marketeers.com/marketeers-sme-enablers-award-2022-tak-hanya-modal-ukm-juga-butuh-marketing/ Marketeers SME Enablers Award 2022: Appreciation and award recognition for Galeri Indonesia and Blibli Seller University]
# [https://retailasia.com/co-written-partner/event-news/pt-supra-boga-lestari-tbk-ranch-market-farmers-market-wins-three-major-awards-in-17th-retail-asia-awards Retail Asia Award 2022: Sustainability Initiatives 2022 (PT Supra Boga Lestari Tbk)]
# [https://www.topbrand-award.com/article/detail/blibli-meriahkan-hari-bangga-buatan-indonesia BBI Award]
'''Brand'''
# [https://www.antaranews.com/berita/3248021/smarties-indonesia-awards-2022-diumumkan MMA Global in Smarties Indonesia Awards 2022: 1 GOLD, 1 SILVER]
# [https://pressrelease.kontan.co.id/news/indonesia-brand-communication-guardian-champions-2022 Brand Communications Champion 2022: The Best Social Media Performance 2022]
# [https://www.froyonion.com/news/tekno/7-iklan-terbaik-indonesia-pemenang-youtube-works-awards-2022 Youtube Works Awards Indonesia 2022: Grand Prix Winner, Best Creative Effectiveness and Action Driver "Bliblihome Inspirasi Pasti Jadi"]
|-
|2021
|
# Best Contact Center, Best Technology Innovation, Best CX Championship, Best Social Media, Best Employee Engagement, dan DREAM Team Awards – Contact Center World Asia Pacific 2021.<ref>{{cite web|last=Michael Agustinus|first=Kumparan|date=22 September 2021|title=Blibli Raih 5 Gold Medals dari Contact Center World - Asia Pacific 2021|url=https://web.archive.org/web/20220921232659/https://kumparan.com/kumparanbisnis/blibli-raih-5-gold-medals-dari-contact-center-world-asia-pacific-2021-1wZvFWPXZUG|website=kumparan.com}}</ref>
# Best Ecommerce Customer Acquisition Strategy dan Best Mobile Campaign – The Wires Global 2021.<ref>{{cite web|last=Myesha Aqueena|first=Pikiran Rakyat|date=22 November 2021|title=Blibli Raih Dua Penghargaan Bergengsi, Mob Ex Awards 2021 dan The Wires Global 2021|url=https://web.archive.org/web/20220922034752/https://jakpusnews.pikiran-rakyat.com/ekonomi/pr-443068702/blibli-raih-dua-penghargaan-bergengsi-mob-ex-awards-2021-dan-the-wires-global-2021|website=pikiran-rakyat.com}}</ref>
# The Best e-commerce company with Data Governance and Security – DataGovAi 2021.<ref>{{Cite news|last=Mulyana|first=Ridwan Nanda|date=8 December 2021|title=CEO Blibli Kusumo Martanto raih the Best Industry Marketing Champion 2021|url=https://web.archive.org/web/20220922001530/https://industri.kontan.co.id/news/ceo-blibli-kusumo-martanto-raih-the-best-industry-marketing-champion-2021|work=[[Kontan|Kontan.co.id]]|editor-last=Hidayat|editor-first=Khomarul|language=id}}</ref>
# Kusumo Hartanto sebagai Marketeers of the Year 2021 – Marketeers.<ref>{{Cite news|last=Mulyana|first=Ridwan Nanda|date=8 December 2021|title=CEO Blibli Kusumo Martanto raih the Best Industry Marketing Champion 2021|url=https://web.archive.org/web/20220922001530/https://industri.kontan.co.id/news/ceo-blibli-kusumo-martanto-raih-the-best-industry-marketing-champion-2021|work=[[Kontan|Kontan.co.id]]|editor-last=Hidayat|editor-first=Khomarul|language=id}}</ref>
# The 1st Champion - Indonesia Original Brand 2021 for online mall category by SWA & Business Digest.<ref>{{cite web|last=Dwi Murdaningsih|first=Republika|date=1 August 2019|title=Rumah Zakat Raih 1st Champion Indonesia Original Brand Award|url=https://web.archive.org/web/20220922063711/https://www.republika.co.id/berita/pvjkv4368/rumah-zakat-raih-1st-champion-indonesia-original-brand-award|website=republika.co.id}}</ref>
# The Best Contact Center Indonesia 2021 - Indonesia Contact Center Association (ICCA).<ref>{{Cite news|last=Mulyana|first=Ridwan Nanda|date=1 January 2022|title=Blibli Raih The Best Contact Center Indonesia dan Gold Medal Asia Pacific 2021|url=https://web.archive.org/web/20220921235749/https://industri.kontan.co.id/news/blibli-raih-the-best-contact-center-indonesia-dan-gold-medal-asia-pacific-2021|work=[[Kontan|Kontan.co.id]]|editor-last=Winarto|editor-first=Yudho|language=id}}</ref>
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|2020
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# The Best Contact Center Indonesia 2020 in annual Contact Center Awards (ICCA) 2020 by Contact Center Association.<ref>{{Cite news|last=febriani|first=Lita|date=24 November 2020|title=Blibli Sabet 12 Penghargaan pada The Best Contact Center Indonesia 2020|url=https://web.archive.org/web/20220921194816/https://www.tribunnews.com/bisnis/2020/11/24/blibli-sabet-12-penghargaan-pada-the-best-contact-center-indonesia-2020|work=[[Tribunnews|Tribunnews.com]]|language=id|editor-last=Sanusi}}</ref><ref>{{cite web|last=widhoroso|first=Mediaindonesia|date=24 November 2020|title=Penghargaan ICCA 2020 Bukti Komitmen Blibli atas Kepuasan Konsumen|url=https://web.archive.org/web/20230708083925/https://owlmagz.blogspot.com/2023/07/8-guidelines-for-achieving-success-in.html|website=mediaindonesia.com}}</ref>
# Selular Awards 2020 for “Best E-Commerce Apps” category.<ref>{{cite web|last=Redaksi|first=Selular|date=19 August 2020|title=Daftar Penerima Penghargaan The 17th Selular Awards 2020|url=https://web.archive.org/web/20220928155720/https://selular.id/2020/08/daftar-penerima-penghargaan-the-17th-selular-awards-2020/|website=selular.id}}</ref>
# ICSB (International Council for Small Business) Indonesia Presidential Award 2020.
# Contact Center Service Excellence Award (CCSEA) 2020: Call Center with Excellence Predicate for Online Shopping category.
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# CSB (International Council for Small Business) Indonesia Presidential Award 2019 - Business Practitioner category for the developing and nurturing of West Java's Small and Medium Enterprises (SME).
# Indonesia Original Brand (IOB) Award 2019 the 1st champion for Online Mall Category by SWA magazine.<ref>{{cite web|last=Dwi Murdaningsih|first=Republika|date=1 August 2019|title=Rumah Zakat Raih 1st Champion Indonesia Original Brand Award|url=https://web.archive.org/web/20220922063711/https://www.republika.co.id/berita/pvjkv4368/rumah-zakat-raih-1st-champion-indonesia-original-brand-award|website=republika.co.id}}</ref>
# Contact Center Service Excellence Award (CCSEA) 2019: Call Center with Excellence Predicate for Customer Care Blibli.com for online shopping category.<ref>{{cite web|last=Java PR|first=tirto|date=9 April 2019|title=Blibli.com Raih Dua Penghargaan CCSEA 2019|url=https://web.archive.org/web/20220922035248/https://tirto.id/penghargaan-ajang-ccsea-2019-dlDg|website=tirto.id}}</ref>
# Contact Center Service Excellence Award (CCSEA) 2019: Email Center with Good Predicate for email Customer Care Blibli.com for online shopping category.<ref>{{Cite news|last=Isra Triansyah|first=Sindonews|date=11 April 2019|title=Blibli.com Raih Dua Penghargaan CCSEA 2019|url=https://web.archive.org/web/20220921183130/https://photo.sindonews.com/gallery/31841/blibli-com-raih-dua-penghargaan-ccsea-2019|work=[[Sindonews.com]]}}</ref>
# The Most Admired Indonesian Companies Award 2019 (IMACO 2019) for millennials generation, Top 5 Most Admired Company for “Special Company” category.
# Service Quality Award (SQA) 2019 for online shopping category from Carre Center for Customer Satisfaction & Loyalty (CCSL) with Service Excellence magazine & Marketing magazine.
Baris 151 ⟶ 195:
== Sertifikasi ==
Blibli membangun kepercayaan para pemangku kepentingan dengan menjunjung tinggi etika bisnis, kepatuhan, dan memastikan pengelolaan data dan privasi melalui keunggulan sistem teknologi sesuai dengan standar sertifikasi dan praktik terbaik, berikut sertifikasi yang berhasil Blibli raih:
{| class="wikitable"
|+
! No.
! Sertifikasi
! Penerbit
! Tahun diterbitkan
|-
|1.
| ISO/IEC 27001:2013
| British standard Institution (BSI)
| 2019
|-
|2.
| Indeks KAMI
| Badan Siber dan Sandi Negara (BSSN) Republik Indonesia
| 2019
|-
|3.
| CSIRT (Computer Security Incident Response Team)
| Badan Siber dan Sandi Negara (BSSN) Republik Indonesia
| 2021
|-
|4.
| ISO 22000:2005 Food Safety Management System
| SAI Global
| 2021
|-
|5.
| PCI-DSS (Payment Security Industry Data Security Standard
| Tuv Rheinland
| 2022
|}
== Investasi GDP Ventures ==
[[Kusumo Martanto]], Presiden Direktur Blibli juga gencar ekspansi. Ia menuturkan sejak Agustus 2011 telah mengeluarkan dana investasi hingga Rp 50 miliar. Investasi tersebut digunakan untuk pengembangan desain dan layanan situsnya. "Yaitu membuat kategori untuk barang atau produk baru," ungkapnya.<ref>
Martin Hartono, anak dari bos Djarum sekaligus orang terkaya Indonesia R. Budi Hartono, adalah pendiri GDP Ventures. GDP Ventures saat ini memiliki 98.5% saham di Bibli.<ref>{{Cite web|last=Pahlevi|first=Aria W. Yudhistira, Reza|date=2022-11-02|title=Mengenal GDP Venture, Modal Ventura Grup Djarum di Balik Blibli - Profil Katadata.co.id|url=https://katadata.co.id/ekonopedia/profil/63621b454e4d0/mengenal-gdp-venture-modal-ventura-grup-djarum-di-balik-blibli|website=katadata.co.id|language=id|access-date=2024-05-28}}</ref>
== Penghargaan ==
# Indonesia Best CEO” dalam Online Mall Category - The Economics Research & Consulting<ref>{{Cite news|last=Artada|first=Yessy|date=29 April 2022|title=Blibli Raih Indonesia Best CEO Awards 2022|url=https://web.archive.org/web/20230417034244/https://www.jpnn.com/news/blibli-raih-indonesia-best-ceo-awards-2022|work=[[Jawa Pos|JPNN.com]]|access-date=29 April 2022}}</ref>
== Referensi ==
Baris 170 ⟶ 243:
{{Situs web Indonesia}}
{{Perusahaan logistik di Indonesia}}
[[Kategori:Merek Indonesia]]
[[Kategori:Peritel daring Indonesia]]
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