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Filosofi dasar dari
▲Filosofi dasar dari TQM adalah "sebagai efek dari kepuasan konsumen, sebuah organisasi dapat mengalami kesuksesan."
▲Kendaraan yang digunakan dalam TQM:
# Manajemen Harian
# Manajemen Kebijakan
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# Gugus Kendali Mutu
== Bacaaan lanjutan ==
* Abrahamson, E. (1996). "Management fashion." Academy of Management Review. 21(1):254-285.
* Bergman, Bo & Klefsjö,Bengt, ''Kvalitet - från behov till användning'', ISBN 91-44-01917-3, Studentlitteratur: Sweden, Lund, 2001.
* Chenhall, RH (2003) Management control systems design within its organizational context: findings from contingency-based research and directions for the future, Accounting, Organizations and Society 28, pp.
* Cerza, Oliver (2004). ''Quality management in the medical appliances sector.'' WiKu Editions Paris EURL. ISBN 2-84976-002-1.
* Dubois, HFW (2002). "Harmonization of the European vaccination policy and the role TQM and reengineering could play". Quality Management in Health Care 10 (2): 47-57.
* Hill
* Horine, Julie and Carl Edwin Lindgren. (April 1995). Educational improvement using Deming's profound knowledge. New Era in Education (London), Volume 76, Number 1:6-10.
* Horine, Julie, Paul Yvarra, Carl Edwin Lindgren. (Winter/1994). A historical and educational view of the theory contained in Deming's profound knowledge. Education, Volume 115, Number 2: 288-291 & 194.
* Horine, Julie and Carl Edwin Lindgren
* Ittner, CD and Larcker, DF (1995) Total quality management and the choice of information and reward systems, Journal of Accounting Research 33(suppl.), pp.
* Ponzi, L and Koenig, M (2002) "Knowledge management: another management fad?" Information Research, 8(1)
* Royse, D., Thyer, B., Padgett, D., & Logan T., (2006). Program Evaluation: An Introduction 4th edition, Thomson Brooks/Cole, Belmont, CA pp.
* Sim, KL and Killough, LN (1998) The performance effects of complementarities between manufacturing practices and management accounting systems, Journal of Management Accounting Research 10, pp.
* Stark, John, [http://www.johnstark.com/fwtqm.html "A Few Words about TQM"], John Stark Associates.
* Wilkinson A et al (1998) Managing through TQM
== Pranala luar ==
* [http://asq.org/ American Society for Quality]
* [http://www.improve.org/tqm.html TQM And Organizational Change And Development] {{Webarchive|url=https://web.archive.org/web/20080311015514/http://www.improve.org/tqm.html |date=2008-03-11 }}
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[[Kategori:Kualitas]]
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