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* {{en}} [http://www.cnr.berkeley.edu/ucce50/ag-labor/7article/article40.htm Empathic listening skills] How to listen so others will feel heard, or listening first aid (University of California). Download a one-hour seminar on empathic listening and attending skills.
* {{en}} [http://economist.com/printedition/displayStory.cfm?story_id=8345491 "The art of conversation", ''Economist'', 19 Desember 2006] {{Webarchive|url=https://web.archive.org/web/20090825161139/http://www.economist.com/printedition/displayStory.cfm?story_id=8345491 |date=2009-08-25 }}
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