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Baris 29:
* Sim, KL and Killough, LN (1998) The performance effects of complementarities between manufacturing practices and management accounting systems, Journal of Management Accounting Research 10, pp. 325-346..
* Stark, John, [http://www.johnstark.com/fwtqm.html "A Few Words about TQM"], John Stark Associates.
* Wilkinson A et al (1998) Managing through TQM. London, Macmillan.
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