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Baris 98:
* [http://www.itilcommunity.com The ITIL Forum]
* [http://www.itlibrary.org/ The Itil Open Guide]
* [http://www.govtech.net/magazine/channel_story.php/95672 American ITIL] {{Webarchive|url=https://web.archive.org/web/20060415082445/http://www.govtech.net/magazine/channel_story.php/95672 |date=2006-04-15 }}
 
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