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== Referensi ==
* Pacey, Arnold. (2000). ''The Future of Technology''. Cambridge, MA: The MIT Press(AP). Chapter 1-3
* Jones, S., Kovac, R., & Groom F. M. (2009). ''Introduction to Communication Technologies : A Guide for Non Engineers''. Bocaraton, FL:CRC Press.
* Brown, Rob. 2009. ''Public Relations and the Social Web: How to Use Social Media and Web 2.0 in Communications''. USA: Kogan Page.
* Weinberg, Tamar. 2009. ''The New Community Rules: Marketing on the Social Web''. Michigan: O'Reilly Media, Inc.