Manajemen proses bisnis: Perbedaan antara revisi
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Baris 14:
* John Jeston and Johan Nelis "Business Process Management: ''Practical Guidelines to Successful Implementations''" ISBN 0-7506-6921-7
* Martyn Ould "Business Process Management: A Rigorous Approach" ISBN 1-902505-60-3 North America ISBN 0-929652-27-4
* Howard Smith, Peter Fingar. ''Business Process Management: The Third Wave''. ISBN 0-929652-33-9 <small>(hardcover)</small>
* Peter Fingar. "Extreme Competition: Innovation And The Great 21st Century Business Reformation". ISBN 0-929652-38-2
* Howard Smith, Peter Fingar. "IT Doesn't Matter: Business Processes Do". ISBN 0-929652-35-1
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