Manajemen kualitas total: Perbedaan antara revisi

* Bergman, Bo & Klefsjö,Bengt, ''Kvalitet - från behov till användning'', ISBN 91-44-01917-3, Studentlitteratur: Sweden, Lund,2001.

* Chenhall, RH (2003) Management control systems design within its organizational context: findings from contingency-based research and directions for the future, Accounting, Organizations and Society 28, pp. 127-168.

 

== Pranala luar ==