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*{{citation |title=The Global Information Technology Report 2008–2009 |publisher=World Economic Forum and INSEAD |year=2009 |isbn=978-92-95044-19-7 |url=http://www.weforum.org/pdf/gitr/2009/gitr09fullreport.pdf}}
{{refend}}
*{{cite
|first=Steven
|last=Blais
|title=Business Analysis: Best Practices for Success
